Trust, Security & Privacy
This page is maintained by Upscale Real Estate Brokerage LLC to answer common questions about how we handle your information when you interact with our website and services. It reflects our current practices and is not an independent certification.
Who we are
Upscale Real Estate Brokerage LLC is a RERA-registered Dubai real-estate brokerage (ORN 23084) based at Office 212, Tower B, Diamond Business Centre, Arjan, Al Barsha South Third, Dubai, United Arab Emirates. You can reach us at info@upscalerealestate.ae or +971 4 665 7778.
What information we collect
When you submit our contact or enquiry forms, we collect the details you provide — typically your name, email, phone number and your message. We may also receive standard technical information from your browser (such as IP address and device type) when you visit the site.
We do not knowingly collect sensitive personal data through this website.
How we use your information
We use the information you submit to respond to your enquiry, share relevant property information, and follow up about your requirements. We do not sell your personal information.
Communications and messaging
If you contact us via WhatsApp, phone, or email, those communications are delivered by the relevant third-party provider (e.g. WhatsApp, your email provider, telecom carrier) under their own terms and security practices.
Cookies and analytics
Our site uses only the cookies and storage required for the site to function. We do not run third-party advertising trackers on this site. If this changes in the future, this page will be updated.
Data retention
We retain enquiry information only for as long as needed to serve your request and to meet our regulatory and record-keeping obligations as a licensed Dubai brokerage. You may request deletion at any time (see below).
Your privacy rights
You can request access to, correction of, or deletion of the personal information you have shared with us by emailing info@upscalerealestate.ae. We will respond within a reasonable timeframe.
Security practices
Our website is served over HTTPS. Form submissions are transmitted over encrypted connections. Access to enquiry data inside our organisation is limited to team members who need it to serve you.
No online service can be guaranteed 100% secure. If you believe you have discovered a security issue with this website, please email info@upscalerealestate.ae so we can investigate.
Regulatory
Upscale Real Estate Brokerage LLC operates under the Dubai Land Department and RERA framework, ORN 23084. All property transactions follow DLD-mandated escrow, Oqood and title-deed procedures.
Updates to this page
We may update this page as our practices evolve. For questions, contact us via the contact page.